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cookie notice

Like most companies, io uses cookies and similar technologies (“cookies”) on our websites to facilitate and improve your online experience.

how we use cookies

Cookies contain small amounts of information which are downloaded to your device when you visit our website.  Cookies are sent back to our website to allow us to recognise your device. Recognising your device with Essential Cookies allows our site to help you navigate efficiently to obtain the information and services you have requested.


Analytical and Customisation Cookies allow our site to remember your preferences such as language selection and help you to view information that is most relevant to your interests; these cookies also help us to maintain and improve our websites by providing information on how visitors find and use the sites, and how well the sites are performing.  In some cases Advertising Cookies may be used to make advertising messages more relevant to you.  Unless you disable the cookies on our website, by using our website you agree to our use of those cookies.

controlling and deleting cookies

If you want to change how a browser uses cookies, including blocking or deleting cookies from io websites (or any other website in fact) you can do so by changing the browser settings.

To control cookies, most browsers allow you to either accept or reject all cookies, only accept certain types of cookies, or prompt you each time a site wishes to save a cookie. It is also easy to delete cookies that are already saved on your device by a browser.

The processes for controlling and deleting cookies vary depending on which browser you use. To find out how to do so with a particular browser, you can use the Help function within it or alternatively you can visit which explains, step-by-step, how to control and delete cookies in most browsers.

If you decide to disable cookies on our site, you may not be able to take full advantage of all website features once you have done so.

sharing tools

To enhance your experience on our website, we sometimes embed content and sharing tools from other (third party) sites, such as “like” buttons from social networking sites; these third party sites may also place and access cookies on your device.  io does not control the placement or access of these third party cookies. You should check the relevant third party website(s) for more information about these cookies and whether and how you may make choices about them.

mobile information we collect

  • personally identifiable information (e.g. name, email address) we collect consists only of what you share with us. For example, certain products may ask for this type of information so that we may contact you by phone or email at your request. You choose what, how, and when you want to share.

  • if you use any location-enabled products, you may be sending us location information. io does not store or use this information other than to provide the service you requested. For example, a mobile product may use GPS data to find a nearby restaurant you requested. Location-enabled features are opt-in and you have control over your participation and can turn these services off at any time.

  • web-enabled mobile applications may use cookies or web beacons and other methods to customize your browsing experience. Please see io’s web privacy policy for more information.

  • some mobile applications will utilise Google Analytics (or similar tool) to help us better serve our customers through improved products, services, and revisions to the mobile applications. This collected information will not identify you to io. It may, however, let us know anonymously which services and features you are using the most within the application, as well as device type and hardware features, country and language of download.

  • use of third party services such as social sharing sites (e.g. Facebook & Twitter) is governed by the privacy practices of those services. io does not capture or store your login information or other personally identifiable information for these services, however session info or cookies may be stored.

mobile how we use collected information

  • we use the information to personalise your experience with the application and to improve your overall experience including the development of new products, services, and features. We also use the information to provide customer support, and when applicable, register and administer your account. Additionally, we may use the information you provide to contact you about updates to our service.

  • information you provide may be used to fulfil the service(s) or carry out the transaction(s) you have requested or authorised. For example, if you authorise a purchase through a mobile application, we will use provided information to ship and bill you.

mobile information sharing

  • io does not share any collected information with third parties.

  • io may provide some personal data to third-party partners that are providing services essential to your mobile user experience.

  • all requests are sent through your mobile carrier’s network and your carrier may have access to it. Consult your carrier’s privacy policies for additional information.

  • certain mobile products and services and manufacturers allow you to interact and share your information with others. For example, you may want to Tweet or post to your Facebook page content from an io mobile application. Consult your mobile device manufacturer, or mobile product or application developer’s privacy policies for additional information.

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